Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
For most orders, estimated delivery times are as follows:
- United States & Canada: 10-15 business days
- Europe & Other Regions: 12-18 business days
Exact delivery times may vary based on destination, customs processing, and local courier efficiency. You will receive a tracking number once your order has shipped for real-time updates.
Creating an account on Covemoda is quick and easy:
- Go to the Sign-Up Page – Click on the account icon at the top right corner of our website.
- Enter Your Details – Provide your name, email address, and create a secure password.
- Verify Your Email – Check your inbox for a confirmation email and follow the link to activate your account.
- Start Shopping – Once verified, you can log in, track orders, and manage your account details.
Having an account allows you to enjoy a faster checkout, save favorite items, and receive exclusive offers!
If you notice an issue with your shipping address after placing an order, please contact us at service@covemoda.com within 12 hours of purchase.
- Before Shipment: If the order has not yet been shipped, we can update your address free of charge.
- After Shipment: If your order has already been processed or shipped, changes may not be possible, or additional fees may apply.
For urgent cases, please reach out as soon as possible to ensure smooth delivery.
Check Your Email – Once your order ships, you’ll receive a confirmation email with a tracking number and a link to track your package.
Log into Your Account – If you have an account, log in and go to the Orders section to view your tracking details.
Use the Tracking Link – Click on the tracking number in your email or account to check real-time updates on your shipment’s status.
If you haven’t received a tracking email or need further assistance, please contact us at service@covemoda.com.
No, Covemoda does not store your credit card information. All payments are securely processed through trusted third-party payment gateways that use advanced encryption to protect your data.
For your security, we recommend using trusted payment methods and never sharing your payment details with anyone. If you have any concerns, feel free to contact us at service@covemoda.com.
Sales tax may be applied to your order depending on your shipping destination and local tax regulations.
- United States & Canada: Sales tax is calculated at checkout based on your shipping address.
- Europe & Other Regions: VAT or other applicable taxes may be included in the total price or required upon delivery, depending on local regulations.
For more details on taxes and duties, please check your local customs policies or contact us at service@covemoda.com.
Yes! Covemoda offers worldwide shipping to most regions, including:
- United States & Canada
- United Kingdom & European Union
- South America
- Oceania (Australia, New Zealand, etc.)
If your country is not listed, please enter your shipping address at checkout or contact us at service@covemoda.com for assistance. Shipping times and costs vary by destination—visit our Shipping Policy page for more details.
If you need to swap an item
Returns and Exchanges
At Covemoda, we want you to be fully satisfied with your purchase. If you’re not happy with your order, here’s our returns policy:
- Returns: You can return most items within 30 days of receipt for a full refund or exchange.
- Condition: Items must be unused, unwashed, and in their original packaging.
- Non-Returnable Items: Certain items, like personalized or final sale products, may not be eligible for return.
- Return Process: To initiate a return, please contact us at service@covemoda.com with your order number and reason for return. We’ll provide instructions on how to send the items back.
Please note that shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.
If you have any questions, feel free to reach out!
We’re sorry to hear your order arrived damaged! Please contact us at service@covemoda.com as soon as possible with the following details:
- Your order number
- Photos of the damaged item and packaging
Once we receive this information, we’ll work quickly to resolve the issue by either sending you a replacement or issuing a refund, depending on availability. Shipping costs for returns will be covered by us.
Thank you for your patience, and we apologize for the inconvenience!
Once your return is authorized, you will receive detailed instructions, including the return address. Please make sure to use the provided address and include your order number and any necessary return forms inside the package.
To get the return process started, please contact us at service@covemoda.com. We’ll assist you with all the steps to ensure a smooth return.
Please note that customers are responsible for return shipping costs unless the return is due to an error on our part.
For any questions or assistance, you can reach our customer support team via email at service@covemoda.com. We’ll respond to your inquiry as quickly as possible to help resolve any issues or provide the information you need.
If you’ve entered an incorrect shipping address, please contact us at service@covemoda.com as soon as possible—ideally within 12 hours of placing your order.
- Before Shipment: We can update the address free of charge if the order hasn’t been shipped yet.
- After Shipment: If the order has already been processed or shipped, we may not be able to change the address, and additional fees may apply for reshipping or redirecting the package.
Act quickly to ensure the correct address is used for timely delivery!
Once your order is submitted, we process it quickly to ensure fast shipping. However, if you need to change or cancel your order, please contact us at service@covemoda.com as soon as possible—ideally within 12 hours of placing your order.
- Before Shipment: If the order hasn’t been shipped, we can assist with changes or cancellations at no extra charge.
- After Shipment: If the order has already been processed or shipped, changes or cancellations may not be possible.
Please reach out promptly to ensure we can accommodate your request!
Currently, we do not offer pre-orders for sold-out items. However, you can sign up for notifications on the product page, and we’ll alert you when the item is back in stock.
If you have any questions about availability or need assistance, please feel free to contact us at service@covemoda.com.